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Cancellation/Weather Policies

Cancellation/
Weather Policies & Refunds

Your safety is our priority. During periods of extreme cold or high winds, our team continuously monitors current and forecast conditions and communicates operational changes as early as possible.

Please note that all temperature decisions are based on the combined air temperature and wind chill.

-34°C or warmer

Normal Operations

Weather and operating conditions permitting.

-35°C to -39°C

Limited Operations

Bear Chair and Porcupine Chair will be closed. Squirrel (Quad), Bunny Hill, Tubing and Indoor Operations will remain open. 

-40°C or colder

Resort Closed

Entire resort closed due to extreme cold & safety conditions.

Weather Decisions
Our team closely monitors conditions and shares operational updates as early as possible. Depending on the forecast, decisions may be made up to 24 hours in advance, the evening before, or by 9:00 a.m. on the day of operation.

Final operating decisions are based on conditions measured at Asessippi Ski Resort. Third-party weather apps and services may vary from on-site readings.

Cancellation Policy for Online Orders

We understand that plans can change. Please review the following cancellation policy before completing your lift ticket and/or rental purchase.

CANCELLATIONS REQUESTED:

  • 2-10 DAYS BEFORE YOUR BOOKING DATE:
    Customers will receive a full refund for the order back to their original mode of payment or can choose to move the purchase to another day.
  • THE DAY OF YOUR BOOKING:
    Purchase is non-refundable and non-changeable. The customer will forfeit their booking. 
 
Refunds: unused or partially used lift passes must be returned to Guest Services in order for us to verify usage and consider compensation.

 

CANCELLATION IF WE ARE CLOSED:

Because of inclement weather or conditions, your ticket will be automatically refunded.

 

If you have any questions about your tickets or would like to change dates, please email sales@asessippi.com along with your confirmation email with your barcode and the NEW date you would like it moved to.

Due to staffing schedules, emails will be answered from Tuesday to Friday, but the date you email will be honoured. Thank you for understanding. We look forward to seeing you on the slopes!